This privacy notice tells you what to expect us to do with your personal information when you make contact with us or use one of our services.
Our contact details
Dr Lilla Cooper is the controller for the personal information we process. Her contact details are:
Dr Lilla Cooper
The Little Green Clinic
19 Market Street
Ulverston
LA12 7LR
Phone: [01229 343580](tel:01229 343580)
Email:
The types of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts, and characteristics (for example, name and contact details)
Online identifiers (such as your IP address, and cookie identifiers stored on your device)
Data concerning health (for example the information that are recorded in your patient notes during appointments)
How we get personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
You have contacted us to make an enquiry or arrange an appointment
You have purchased a voucher from this website
You have directly told us relevant health information during an appointment
We also receive personal information indirectly, from the following sources in the following scenarios:
When you use our website we may store your IP address in order to prevent technical abuse of our services
When you use our website we may store an analytics cookie on your device in order to assess how you interact with our site, so that we can continue to improve it
We use the information that you have given us in order to:
Respond to your enquiries
Fulfill contractual agreements that we have made (such as for the provision of acupuncture appointments)
To improve our services
Fulfill legal obligations, such as contact tracing
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting us using the details above.
We have a contractual obligation.
We have a legal obligation.
We have a vital interest.
We have a legitimate interest.
How we store your personal information
Your information is securely stored at our place of work. We also store limited information, such as your contact details, securely online on servers located within the European Union.
We keep your personal information for 7 years, as we are legally required to do with data pertaining to health. We will then dispose of your information by destruction.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us using the details above if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at .
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF